MIQ Logistics and key customer GANT, the leading Swedish fashion brand, have been highly-commended at the 2017 Supply Chain Excellence Awards for their customer service and reverse logistics.
Finalists in the Customer Service category, the commended GANT/MIQ entry detailed the development of a ‘Best in Class’ customer service function for GANT’s critical eCommerce channel.
Handling 20,000 service requests in the last 12 months the MIQ designed customer service team have kept satisfaction levels above 90%, launched a VIP personal shopping initiative and overseen the implementation of a new returns process.
The GANT/MIQ customer service and reverse logistics solutions were also acknowledged as this years BIFA Freight Service Awards, winning the ‘Extra Mile’ category in January.
Now in their 21st year, Logistics & Supply Chain‘s Supply Chain Excellence Awards were launched in 1997 to recognise organisations that demonstrate excellence in their supply chain operations.
These Awards are renowned for their focus on the end-user and the rigour of the judging process, which is designed to probe beyond the submission and uncover the real improvements made to supply chain performance.
The award’s uniquely exhaustive judging process includes finalists presenting to and taking detailed questions from the judging panel.
The winners of the 2017 Awards were revealed in front of 600 industry leaders at London’s Park Lane Hilton on Tuesday, 14th November.