The port of Felixstowe installed nGen, its new terminal operating system, at the beginning of last week, resulting in severe delays and cancellations from Monday, which are still continuing.
Media and carrier sources are suggesting that Felixstowe will continue experiencing severe congestion after the troubled implementation of its new IT system.
MSC has said that all carriers calling at the port were still experiencing “significant delays” and that they expect these delays to continue, which will affect vessel arrival times and collection and delivery slots.
The world’s biggest container line Maersk says that it is working with the port to resolve the issues, while Cosco issued a notification citing “severe delays”, which it said were leading to “serious service failures”.
The Loadstar are reporting that the delays had resulted in the port suspending rail import services. This has been denied by Felixstowe, who suggested that two train cancellations were due to issues with the locomotive.
While issues continue some carriers are bypassing Felixstowe for alternative ports, including London Gateway.
A spokesperson for port operator DP World told The Loadstar it was aware of the problems. “DP World London Gateway and DP World Southampton are in regular discussion with all of our customers,” said the spokesperson. “And we are providing assistance where we can to ensure UK trade can continue to flow.”
Felixstowe have issued a statement is which they describe the implementation of their operating system as a “complex process”. And that they are “currently experiencing system communication inconsistencies within the container yard which are having a knock-on effect on yard performance.”
The port stated: “We have seen improvements in the last 24 hours to both quay side productivity and land side turn around times. As a result, we are continuing to handle near-normal levels of road vehicles per day at the port, although at a slower rate than our usual high standards.
We continue to work very closely with the port of Felixstowe to mitigate this situation and we are working hard to minimise the impact on our customers. If you have any questions or concerns you can speak with your account manager, or contact us directly.