Minimum Service Standards

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MIQ Logistics enforce a robust customer service programme called ‘Minimum Service Standards’ (MSS) across its network of offices worldwide.

MIQ Logistics guides and empowers employees to serve both internal and external customers in a consistent manner. These guidelines form part of our employee’s handbook upon joining MIQ Logistics and are upheld at all times throughout our management structure, to ensure that our employees fully understand our ‘Customer First’ policy.

At MIQ Logistics, we truly believe in the importance of communications and integrity; this is fundamental throughout the supply chain. With many transportation service providers operating in our industry, it is how we relay the right information at the right time, consistently and proactively, that upholds our high level of customer service.

When managing the transportation of our customers’ products, there are specific danger areas at each movement. It is our duty to ensure that our customers’ goods are delivered on time by managing these potential dangers, but also exceeding expectations at every step, demonstrating that extra value set MIQ Logistics apart from our competitors.